Shipping

Shipping AUSTRALIA
To return your product once approved by customer service, you should mail your product to: 7 CLAIRE COURT LANGWARRIN Victoria AU 3910

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Rust Boutique Melbourne offer free postage for all orders over $100
Express Postage $16.25

If you are shipping an item over $45, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Rust Boutique Melbourne uses Australia Post Postal Service.

 

INTERNATIONAL 

  • FREE SHIPPING TO THE USA FOR ALL ORDERS $100 AND OVER (MUST BE OVER $100 )
  • FREE POSTAGE TO NZ FOR ALL ORDERS $100 AND OVER (MUST BE OVER $100)
  • STANDARD POSTAGE 
  • SHIPPING TIME:                 5-7  BUSINESS DAYS ( Times can vary this is a guide only)

INTERNATIONAL CUSTOMS FEES

ALL CUSTOM FEES, TAXES AND ANY OTHER ADDITIONAL COSTS ASSOCIATED WITH YOUR PURCHASE OVERSEAS ARE THE RESPONSIBILITY OF THE CUSTOMER.   THESE ARE NOT INCLUDED IN THE COST OF THE ORDER OR EXTRA SHIPPING FEE. 
SHIPPING TAX IS ADDED TO ORDER AND MAY VARY.
WE SUGGEST CONTACTING YOUR LOCAL CUSTOMS OFFICE IF YOU ARE UNSURE OF THE APPLICABLE TAXES AND CUSTOMS FEES THAT ARE RELEVANT TO YOUR PURCHASE.   RUST BOUTIQUE MELBOURNE IS NOT RESPONSIBLE FOR ANY ADDITIONAL TAXES AND CUSTOMS CHARGES THAT ARE REQUESTED DURING THE SHIPMENT OF YOUR ORDER.  WE DO NOT OFFER REFUNDS FOR THESE COSTS. RUST BOUTIQUE MELBOURNE IS NOT RESPONSIBLE FOR ITEMS HELD IN CUSTOMS.

IF AN ORDER IS REFUSED BY A CUSTOMER DUE TO CUSTOM FEES, OR ANY OTHER REASON THE PARCEL WILL BE HELD FOR 2 WEEKS AND THEN BE ABANDONED IF THESE FEES ARE NOT PAID IN THIS TIME.  RUST BOUTIQUE MELBOURNE IS NOT RESPONSIBLE FOR THE HANDLING OF AN ABANDONED ORDER.

ORDER TRACKING

ONCE YOUR ORDER IS PACKED AND LEAVES OUR WAREHOUSE, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER.

ADDITIONAL INFORMATION

ABOVE DELIVERY TIMES CAN CHANGE DEPENDING ON THE TIME OF THE YEAR, HOLIDAY PERIODS, WEEKENDS AND SEVERE WEATHER.  WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT.

RUST BOUTIQUE MELBOURNE DOES NOT PROVIDE REFUNDS TO CUSTOMERS FOR FAILURE TO PAY DUTIES AND TAXES ASSOCIATED WITH THEIR ORDER.

ALL OUR PRICES ARE IN AUSTRALIAN DOLLARS (AUD) AND DO NOT INCLUDE LOCAL TAXES AND IMPORT/CUSTOM DUTIES FOR INTERNATIONAL ORDERS.

IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE THE CORRECT SHIPPING/DELIVERY ADDRESS FOR AN ORDER.  IF THE WRONG DELIVERY ADDRESS IS PROVIDED, RUST BOUTIQUE MELBOURNE CANNOT OFFER REIMBURSEMENT FOR THIS PACKAGE.


     

    Any further questions please email rustboutiquemelbourne@gmail.com