Refund policy

Returns
Our policy lasts 14 days. We do not refund for change of mind or wrong size .If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not washed or worn.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rustboutiquemelbourne@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rustboutiquemelbourne@gmail.com and send your item to: 7 CLAIRE COURT LANGWARRIN Victoria AU 3910.

Shipping
To return your product, you should mail your product to: 7 CLAIRE COURT LANGWARRIN Victoria AU 3910

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Rust Boutique Melbourne offers free postage
Express Postage $10.00
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Rust Boutique Melbourne uses Australia Post Postal Service. Tracking numbers will be sent out once your item is ready for shipment.

UNITED STATES
SHIPPING COSTS: ORDERS UNDER $150 (AUD) - FLAT RATE OF $19.95

FOR EXPRESS SHIPPING
ORDERS OVER $200 (AUD) - FREE EXPRESS SHIPPING
SHIPPING TIME: 2 - 4 BUSINESS DAYS

INTERNATIONAL CUSTOMS FEES

ALL CUSTOM FEES, TAXES AND ANY OTHER ADDITIONAL COSTS ASSOCIATED WITH YOUR PURCHASE OVERSEAS ARE THE RESPONSIBILITY OF THE CUSTOMER. THESE ARE NOT INCLUDED IN THE COST OF THE ORDER OR SHIPPING FEE.

WE SUGGEST CONTACTING YOUR LOCAL CUSTOMS OFFICE IF YOU ARE UNSURE OF THE APPLICABLE TAXES AND CUSTOMS FEES THAT ARE RELEVANT TO YOUR PURCHASE. RUST BOUTIQUE MELBOURNE IS NOT RESPONSIBLE FOR ANY ADDITIONAL TAXES AND CUSTOMS CHARGES THAT ARE REQUESTED DURING THE SHIPMENT OF YOUR ORDER. WE DO NOT OFFER REFUNDS FOR THESE COSTS.

IF AN ORDER IS REFUSED BY A CUSTOMER DUE TO CUSTOM FEES, THE PARCEL WILL BE HELD FOR 2 WEEKS AND THEN BE ABANDONED IF THESE FEES ARE NOT PAID IN THIS TIME. RUST BOUTIQUE MELBOURNE IS NOT RESPONSIBLE FOR THE HANDLING OF AN ABANDONED ORDER.

ORDER TRACKING

ONCE YOUR ORDER IS PACKED AND LEAVES OUR WAREHOUSE, YOU WILL RECEIVE AN EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK THE PROGRESS OF YOUR ORDER.

ADDITIONAL INFORMATION

ABOVE DELIVERY TIMES CAN CHANGE DEPENDING ON THE TIME OF THE YEAR, HOLIDAY PERIODS, WEEKENDS AND SEVERE WEATHER. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES OR PACKAGES DELAYED IN TRANSIT.

RUST BOUTIQUE MELBOURNE DOES NOT PROVIDE REFUNDS TO CUSTOMERS FOR FAILURE TO PAY DUTIES AND TAXES ASSOCIATED WITH THEIR ORDER.

ALL OUR PRICES ARE IN AUSTRALIAN DOLLARS (AUD) AND DO NOT INCLUDE LOCAL TAXES AND IMPORT/CUSTOM DUTIES FOR INTERNATIONAL ORDERS.

IT IS THE CUSTOMER’S RESPONSIBILITY TO PROVIDE THE CORRECT SHIPPING/DELIVERY ADDRESS FOR AN ORDER. IF THE WRONG DELIVERY ADDRESS IS PROVIDED, RUST BOUTIQUE MELBOURNE CANNOT OFFER REIMBURSEMENT FOR THIS PACKAGE.